Track Order
Where's My Order?
Enter your order number and the email you used at checkout and we'll show you exactly where it is.
What The Stages Mean
From Our Shed To Your Gate
Four stages, and what each one actually tells you.
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Order placed
We've received it. You'll have a confirmation email within a few minutes — check junk if it hasn't landed.
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Packed in the shed
Picked, checked against your order and boxed. Most orders reach this stage the same business day.
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On its way
Handed to the carrier with a tracking number. From here the carrier's own tracking is the most up-to-date source.
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Delivered
Metro 2–4 business days, regional and remote a little longer. If it's late, ring us rather than waiting it out.
Cold-chain lines dispatch on specific days so they don't sit in a depot over a weekend — we'll flag it at checkout when that applies.
Delivery Questions
While You're Waiting
The five things people ask us most about deliveries.
My tracking hasn't updated in a few days.
Carrier scans can go quiet between depots, especially on regional routes. If there's been no movement for three business days, ring us with your order number and we'll chase it from our end.
I checked out as a guest — can I still track it?
Yes. The tracking link in your shipping confirmation email works without an account. Creating an account with the same email address will also pull the order into your order history.
Why has my order arrived in two parcels?
Bulky, cold-chain and dangerous-goods lines ship separately. Each parcel gets its own tracking number, and both show on this page once they're dispatched.
The tracking says delivered but nothing's here.
Check with anyone else at the address and look in the usual safe-drop spots first. If it's still missing after 24 hours, ring us — we'll lodge an enquiry with the carrier and organise a replacement rather than leaving you waiting on the outcome.
Can I change the delivery address after ordering?
If it hasn't been picked, yes. Ring us as soon as you can. Once it's with the carrier you'll need to redirect it through their own portal.
Need A Hand?
Ring Us With Your Order Number
We can see everything you can, plus what the carrier has told us. One phone call usually sorts it.
Mon–Fri, 9am–5pm AEST.